Passing Your ITIL Foundation Exam (v3)

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Passing your ITIL Foundation Exam is the official ITIL v3 study guide and has been endorsed by the APM Group (examination board).

Ideal for anyone taking the ITIL v3 foundation exam, this book contains a top level introduction to the service lifecycle and each of the five components. It also offers ITIL foundation exam guidance and advice.

Key features:

• Uses terminology consistent with the ITIL Service Management Practices and the ITIL Glossary, acronyms and definitions.

• The structure of the publication complements the structure of the exam syllabus.

• Contains a Mock Exam with an Answer Key with rational to help the candidate pass the ITIL Foundation Exam.

• A suitable study tool for the Version 2 to Version 3 bridging exam.

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ISBN 011331079X