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The New ILX Group ITILv3 Process Model provides a quick to view reference guide to the ITIL Service Lifecycle and the five key areas within it. Also includes a valuable process matrix which, at a single glance references many ITIL documents and where they are positioned in the five lifecycle categories, Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement.
A3 in size, double-sided laminated map.
Essential for anyone taking an ITIL v3 exam!
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