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Businesses must have access to the right IT services to support their functions. Promoting a quality-driven approach to achieving business effectiveness and efficiency through IT.
This publication covers Service Desks, Incident Management, Configuration Management, Change Management and Release Management.
ISBN: 0113300158
We also have this manual available on CD-ROM in single/network/intranet and online licences. Email for pricing information sales@bestpracticebookstore.com
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