ITIL Service Delivery

This title covers the level of service a provider needs to deliver consistently in order to support the business. These include: Service Level Management, Financial Management for IT Services, IT Service Continuity Management, Availability Management, Contingency Planning and Capacity Management.

ISBN: 0113300174

We also have this manual available on CD-ROM in single/network/intranet and online licences. Email for pricing information sales@bestpracticebookstore.com