Foundations of IT Service Management Based on ITIL v3

This new title looks at Best Practices described in the ITIL V3 upgrade. Focusing on the Lifecycle approach, this new publication covers the following steps in detail:

• Service Strategy
• Service Design
• Service Operation 
• Service Transition
• Continual Service Improvement 

The bestselling Foundations of IT service management based on ITIL has now been fully updated to reflect ITIL v3 and the lifecycle approach to service management.

Ideal for people new to Service Management, and those who currently practice ITIL v2, this new edition of Foundations of IT Service Management based on ITIL v3 has split out all the processes and describes them in detail. Making it is easy for all readers to access and grasp the process concepts that are so pivotal to many service management day-to-day operations. 

ISBN: 9789087530570