Foundations of IT Service Management based on ITIL

The Foundations of IT Service Management Based on ITIL is a comprehensive

 introduction to ITIL and IT Service Management, published by ITSMF-NL, is based on the ITIL books on Service Support and Service Delivery and is intended to serve as:

• A thorough and convenient introduction to the field of IT Service Management and a selection of the core books in the IT Infrastructure Library (ITIL).
• A self-study guide that contains materials needed to prepare for the ITIL Foundation exam in IT Service Management.

ISBN: 9077212582