The IT Infrastructure LibraryITIL is the only consistent and comprehensive documentation of best practice for IT Service Management. Used by many hundreds of organisations around the world, a whole ITIL philosophy has grown up around the guidance contained within the ITIL books.
Listed below is the full range of ITIL V2 books and ITIL manuals we have available. Click on the picture to read a full description of the book.
ILX Group is the global leader in ITIL best practice training and can offer courses using e-learning and classroom training methods. For more information visit www.ilxgroup.com/itil.
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Special Bundled Offer: We have put together a package including both little ITIL books, Introduction to ITIL Manual and a copy of the ILX Group ITIL Process Model to aid your preperation for your final ITIL Foundation examination.
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This unique publication offers an essential overview of the ITIL methodology, benefits and full range of ITIL publications available. Clearly written and practical, anyone learning about ITIL within an organisation will find this book invaluable.
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A comprehensive introduction to ITIL and IT Service Management based on the ITIL books on Service Support and Service Delivery.
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Businesses must have access to the right IT services to support their functions. Promoting a quality-driven approach to achieving business effectiveness and efficiency through IT.
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This title covers the level of service a provider needs to deliver consistently in order to support the business. These include: Service Level Management, Financial Management for IT Services, IT Service Continuity Management, Availability Management, Contingency Planning and Capacity Management.
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Answers the important question: Where do I start with ITIL? This title explains the steps necessary to identify how organisations might expect to benefit from ITIL and how to set about reaping those benefits. It will help organisations to identify both their strengths and weaknesses, enabling them to develop the former and overcome the latter.
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Many of those in professional IT Service Management over the years have recognised the need for a single comprehensive guide to ITIL Terms, Acronyms and Abbreviations – here it is!
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This book has been designed as a handy reference guide for students studying the IT Service Management qualifications. It is a complementary publication to the complete IT Infrastructure Library (ITIL)
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It is essential for IT Managers and other IT business professionals have a clear understanding of the myriad of frameworks which are available to them, so they can select the correct best practice approach for their business.
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A concise guide to all the major IT Management Frameworks - based on global best practices
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Provides a general guide to the design, implementation and use of metrics as a mechanism to control and steer IT service organisations, and specific recommendations for applying metrics across ITIL, ISO20000 and other processes, discussing the rationale of the recommendations.
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This book “Implementing Metrics for IT Service Management” and its included CD provides a measurement framework which is based on a continuous improvement lifecycle. The measurement framework is aligned with the IT Infrastructure Library (ITIL®) set of best practices. The framework is compatible with the Control Objectives for IT (CobiT®) framework and supports ISO/IEC 20000 standards for IT Service Management.
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