Release, Control & Validation - ITIL V3 Intermediate Capability Handbook

Authors: Stuart Rance, Tricia Lewin, Paul Wigzel

Summary: This guide provides a quick reference to the processes covered by the ITIL V3 Release, Control and Validation syllabus. It is designed as a revision aid for students taking the ITIL Capability qualification for Release, Control and Validation, and as a handy portable reference source for practitioners who work with these processes.

Key Features

• Authored and quality assured by itSMF UK
• Endorsed by the APM Group
• Follows the ITIL Intermediate Release, Control and Validation Syllabus
• Covers the following processes and functions and how they contribute to the Lifecycle:
• Change Management
• Service Asset and Configuration Management
• Service Validation and Test
• Release and Deployment Management
• Request Fulfilment
• Service Evaluation
• Knowledge Management

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