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ISO/IEC 20000 - an introduction
Price:
£37.95
This groundbreaking new title looks at the ISO/IEC 20000 standard and its basis in the context of a quality management system. By explaining the basic processes and functions within IT Service Management, it describes for the reader some of the common concepts and definitions that are understood across the world. It builds on this by describing the basic building blocks of the standard that can be applied to ANY Service Management framework.
This global, authoritative guide to ISO/IEC 20000 contains:
o the principles of IT Service Quality Management
o an explanation of the position of ISO/IEC 20000 in IT service
o the specifications and code of practice for ISO/IEC 20000
o preparation for the individual ISO/IEC 20000 Foundation exams.
It rightly deserves its place on the desk of any IT Service Managers who are adopting a resilient approach to organizational best practice within their organization.
Find out more about
ISO/IEC 20000 training.
ISBN 13: 9789087530815
Price:
£37.95
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